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Privacy Policy

Our commitment to Privacy

Pfizer respects your privacy and understands that health is a very personal and private subject.


Before using Pfizer Canada's sites, please read this privacy policy carefully.

This Privacy Policy sets out our policy on the gathering and use of information on this site and other sites (collectively “Sites”) operated by Pfizer Canada ("Pfizer Canada"). Pfizer Canada is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate its firm commitment to your privacy. Pfizer Canada complies with applicable Canadian privacy laws, including the Personal Information and Electronic Documents Act.

There may be links from Pfizer Canada's Sites to other web sites; note that this Privacy Policy applies only to Pfizer Canada's Sites and not to web sites of other companies or organizations to which Pfizer Canada's Sites may be linked. You must check any linked sites for the privacy policy that applies to that site and direct any related inquiries to the operator of the linked site. Links to third party websites are provided as a convenience and are for informational purposes only. Pfizer Canada does not endorse, and is not responsible for, these linked websites.

Your use of Pfizer Canada's Sites signifies your acknowledgement and consent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use Pfizer Canada's Sites. Your continued use of Pfizer Canada's Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

Generally, you are not required to register to access Pfizer Canada's Sites; however, you may be asked to provide personal information when you visit certain sections of Pfizer Canada's Sites. We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and similar features. On some of Pfizer Canada's Sites, we offer health assessment tools that ask you to provide self-assessment information. You may also be asked to provide additional information such as your e-mail address if you want to obtain additional services or information, participate in a contest or to resolve complaints or concerns.


Any personal information gathered on Pfizer Canada's Sites may be used in the aggregate for research and development in order to improve Pfizer Canada's Sites and/or for future site development. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of Pfizer Canada's Sites to your needs by collecting information about your preferences through tracking of pattern page views on Pfizer Canada's Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences.

Promotional and Informational Offers

If you ask us to, we will use your personal information to send information for marketing and promotional purposes. This information may be sent by e-mail if you have given separate consent to receive information in this way. If you later change your mind about such use for any reason, you may withdraw your consent to that use, either by contacting Pfizer Canada as set forth below or WHERE APPLICABLE by modifying the registration information provided.

We sometimes work with service providers in order to provide you with the products or services that you have requested. These service providers are required to comply with this Privacy Policy when using your personal information.


Pfizer Canada will not disclose personal information that you provide on its Sites to any third parties except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect relating to one of Pfizer Canada's products, in which case Pfizer Canada may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. We may share information among companies that we own or control or with an affiliated company and we may share information with our co-promotion partners, and companies working with Pfizer Canada for purposes that you have authorized, but all information we share will always be protected under the terms of this Privacy Policy. Pfizer Canada also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Pfizer Canada or of any of the business or assets or shares of Pfizer Canada or a division thereof.

We may disclose personal data to companies that were formerly wholly or partly included in the Pfizer family of companies to which we provide services during a transition period following separation.

Please note that sharing of personal information with service providers or disclosures to third parties may involve the storage or processing of personal information outside of Canada (including in the United States) where local privacy laws may require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


Pfizer Canada, like many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site for the web server to reference during the same or subsequent visit to the website. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


Some of Pfizer Canada's Sites may enable you to participate in communities such as discussion boards, chat rooms and live events. Please use discretion when posting personal information in these communities and be aware that when you post information such as your name, email address, etc., it may be collected and used by others to send you unsolicited communications. Pfizer Canada cannot control, and is not responsible for, the communications you may receive when you participate in such communities.


Pfizer Canada considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we knowingly allow them to become registered users of, or to request information through, Pfizer Canada's Sites or help-seeking information lines.


The following additional information applies to Pfizer Canada's Sites that require registration. Generally, you are not required to provide personal information as a condition of using Pfizer Canada's Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of Pfizer Canada's Sites are restricted to certain individuals such as healthcare professionals or patients who have been prescribed one of Pfizer Canada's drug products; these individuals may be required to register upon entry to such Sites by providing us with certain information.


You can unsubscribe from communications you no longer wish to receive. We provide unsubscribe (opt-out) instructions in Pfizer Canada's communications.


Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to personal information, maintain data security, and use the information collected online for authorized purposes only. Pfizer Canada applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.


Personal information you share with us is stored on our database servers at Pfizer data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe this Privacy Policy. We have implemented technological measures to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons. Information is stored for as long as is necessary to fulfil the purposes for which the information was collected and to comply with legal requirements.


If we alter this Privacy Policy, any changes will be posted on this page of Pfizer Canada's Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of the current Privacy Policy. We appreciate your interest and hope that you enjoy visiting Pfizer Canada's Sites.


To contact us with questions about this Privacy Policy or about Pfizer's handling of your personal information, please contact our Privacy Officer at the following postal address: Pfizer Canada, P.O. Box 800, Pointe-Claire – Dorval, Quebec H9R 4V2 Attention: Privacy Officer or at 1-888-637-5464.

The product information provided on this site is intended only for residents of Canada. The products discussed herein may have different product composition and labeling in different countries. The health information contained herein is provided for educational purposes only and is not intended to replace discussions with a healthcare provider. All decisions regarding patient care must be made with a healthcare provider, considering the unique characteristics of the patient.