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Policies & Terms of Use


Our commitment to Privacy

Pfizer respects your privacy and understands that health is a very personal and private subject.


Before using Pfizer Canada's sites, please read this privacy policy carefully.

This Privacy Policy sets out our policy on the gathering and use of information on this site and other sites (collectively “Sites”) operated by Pfizer Canada Inc. ("Pfizer Canada"). Pfizer Canada is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate its firm commitment to your privacy. Pfizer Canada complies with applicable Canadian privacy laws, including the Personal Information and Electronic Documents Act.

There may be links from Pfizer Canada's Sites to other web sites; note that this Privacy Policy applies only to Pfizer Canada's Sites and not to web sites of other companies or organizations to which Pfizer Canada's Sites may be linked. You must check any linked sites for the privacy policy that applies to that site and direct any related inquiries to the operator of the linked site. Links to third party websites are provided as a convenience and are for informational purposes only. Pfizer Canada does not endorse, and is not responsible for, these linked websites.

Your use of Pfizer Canada's Sites signifies your acknowledgement and consent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use Pfizer Canada's Sites. Your continued use of Pfizer Canada's Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

Generally, you are not required to register to access Pfizer Canada's Sites; however, you may be asked to provide personal information when you visit certain sections of Pfizer Canada's Sites. We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and similar features. On some of Pfizer Canada's Sites, we offer health assessment tools that ask you to provide self-assessment information. You may also be asked to provide additional information such as your e-mail address if you want to obtain additional services or information, participate in a contest or to resolve complaints or concerns.


Any personal information gathered on Pfizer Canada's Sites may be used in the aggregate for research and development in order to improve Pfizer Canada's Sites and/or for future site development. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of Pfizer Canada's Sites to your needs by collecting information about your preferences through tracking of pattern page views on Pfizer Canada's Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences.

Promotional and informational offers

If you ask us to, we will use your personal information to send information for marketing and promotional purposes. This information may be sent by e-mail if you have given separate consent to receive information in this way. If you later change your mind about such use for any reason, you may withdraw your consent to that use, either by contacting Pfizer Canada as set forth below or WHERE APPLICABLE by modifying the registration information provided.

We sometimes work with service providers in order to provide you with the products or services that you have requested. These service providers are required to comply with this Privacy Policy when using your personal information.


Pfizer Canada will not disclose personal information that you provide on its Sites to any third parties except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect relating to one of Pfizer Canada's products, in which case Pfizer Canada may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. We may share information among companies that we own or control or with an affiliated company and we may share information with our co-promotion partners, and companies working with Pfizer Canada for purposes that you have authorized, but all information we share will always be protected under the terms of this Privacy Policy. Pfizer Canada also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Pfizer Canada or of any of the business or assets or shares of Pfizer Canada or a division thereof.

Please note that sharing of personal information with service providers or disclosures to third parties may involve the storage or processing of personal information outside of Canada (including in the United States) where local privacy laws may require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


Pfizer Canada, like many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site for the web server to reference during the same or subsequent visit to the website. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


Some of Pfizer Canada's Sites may enable you to participate in communities such as discussion boards, chat rooms and live events. Please use discretion when posting personal information in these communities and be aware that when you post information such as your name, email address, etc., it may be collected and used by others to send you unsolicited communications. Pfizer Canada cannot control, and is not responsible for, the communications you may receive when you participate in such communities.


Pfizer Canada considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we knowingly allow them to become registered users of, or to request information through, Pfizer Canada's Sites or help-seeking information lines.


The following additional information applies to Pfizer Canada's Sites that require registration. Generally, you are not required to provide personal information as a condition of using Pfizer Canada's Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of Pfizer Canada's Sites are restricted to certain individuals such as healthcare professionals or patients who have been prescribed one of Pfizer Canada's drug products; these individuals may be required to register upon entry to such Sites by providing us with certain information.


You can unsubscribe from communications you no longer wish to receive. We provide unsubscribe (opt-out) instructions in Pfizer Canada's communications.


Our Commitment to Security: We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to personal information, maintain data security, and use the information collected online for authorized purposes only. Pfizer Canada applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of information

Personal information you share with us is stored on our database servers at Pfizer data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe this Privacy Policy. We have implemented technological measures to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons. Information is stored for as long as is necessary to fulfil the purposes for which the information was collected and to comply with legal requirements.


If we alter this Privacy Policy, any changes will be posted on this page of Pfizer Canada's Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of the current Privacy Policy. We appreciate your interest and hope that you enjoy visiting Pfizer Canada's Sites.


To contact us with questions about this Privacy Policy or about Pfizer's handling of your personal information, please contact our Privacy Officer at the following postal address: Pfizer Canada Inc., P.O. Box 800, Pointe-Claire – Dorval, Quebec H9R 4V2 Attention: Privacy Officer or at 1 888 637-5464.

The product information provided on this site is intended only for residents of Canada. The products discussed herein may have different product composition and labeling in different countries. The health information contained herein is provided for educational purposes only and is not intended to replace discussions with a healthcare provider. All decisions regarding patient care must be made with a healthcare provider, considering the unique characteristics of the patient.


This website is operated by Pfizer Canada Inc. (the "Company") and contains information intended only for residents of Canada. Other countries may have regulatory requirements or medical practices which are different than those in Canada. Therefore, this information may not be appropriate for use outside Canada.

Documents displayed on this website, and portions thereof, may not be copied, reproduced, published, translated, modified, distributed or otherwise used in any form without the express written consent of the copyright owners other than for non-commercial individual reference with all copyright or other proprietary notices retained. The Company will use reasonable efforts to include accurate and up-to-date information on all of its websites, but the Company makes no warranties or representations as to their accuracy. All users agree that all access and use of the Company websites, sites linked to this website and the content thereof is at their own risk.

This website, or other sites linked to this website, may contain information related to nutrition, exercise and fitness and/or general information provided by select healthcare professionals. All users agree that all access and use of such nutritional, exercise and fitness and/or general information provided by select healthcare professionals is not intended as a substitute of any kind for professional medical advice, diagnosis or treatment of a qualified professional as required. The information is not intended to replace advice provided by your healthcare professional. Speak to your healthcare professional before making any changes to your lifestyle, or beginning or discontinuing any course of treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on this site or a site linked to this website.

Neither the Company nor any party involved in creating, producing or delivering the Company’s websites, shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of or inability to use this website, or any errors or omissions in the content thereof.

Links to other sites

This website may include links to other third party websites. We cannot guarantee the standards of every website link we provide or be responsible for the content of non-Company sites. Links to these sites should not be taken as an endorsement of the sites or an association with their owners. Links to such sites are provided solely for reference or convenience purposes and the Company makes no warranties or representations as to the reliability and accuracy of the content contained in any other site. The Company encourages you to conduct your own independent review of the linked sites and read their privacy policies and terms and conditions of use statements. All users agree that all access and use of such other sites and the content thereof is at their own risk. The Company shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of or inability to use the other sites, or any errors or omissions in the content thereof.


All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of the Company or its affiliates, related companies or its licensors or joint venture partners. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. Further, please be advised that the Company actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

Copyright © 2014. All rights reserved.


We are glad you are engaging in our social media channels. We welcome your thoughts and invite you to follow these simple rules, to help make you and our other visitors enjoy our channels.

  • Be Yourself. Do not attempt to impersonate any other party or disguise the source of the information you submit.
  • Use Caution and Common Sense. Safeguard Privacy. Always use caution and common sense when using the Internet, especially when providing or soliciting personal information. Avoid providing or soliciting personal information that could be used to identify, track, contact or impersonate you or another person.
  • Be Kind and Respectful of Others. Do not defame, libel, ridicule, mock, disparage, threaten, harass, intimidate, abuse, bully, trick, defraud or mislead other users. Do not make any offensive or inappropriate comments that are connected to race, religion, social class, ethnicity, national origin, gender, gender identity, sexual orientation or disability. Avoid profanity or any obscene, indecent, pornographic, sexual or otherwise objectionable content or language.
  • Inappropriate Content May Be Taken Down. Inappropriate content is unwelcome and may be removed, when the channel allows for it, without notice. Comments may also be reviewed prior to posting, so your comment may not appear right away.
  • Only Post What is Yours. Only post comments if you own or have all rights to the content including the right to grant Pfizer a license for all uses of the content.
  • Understand You are Granting Pfizer Rights to Use The Content You Post. By posting content, you grant Pfizer an irrevocable, perpetual, non-exclusive, fully-paid, sublicensable worldwide license to use that content for any purpose including marketing and promotion. This includes a right to modify, edit, crop, highlight and/or republish your content.
  • Respect Our Content. All of the content that Pfizer creates or posts on this channel, including all trademarks, logos, taglines, video, text, photos, and graphics, is protected under Canadian and international trademark and copyright laws, is subject to other intellectual property and proprietary rights and laws, and is owned by Pfizer and/or its licensors and suppliers.
  • We Are Not Responsible for User Content. We do not necessarily endorse and are not responsible for the comments, references (including reference to particular people), opinions, claims, advice or other content shared here by any visitor.
  • Disclose Any Connections to Pfizer. If you are an employee of or have a material connection to Pfizer and are contributing in your personal capacity, you must disclose your association with Pfizer. This may be done by including with your comment language such as: "I am a Pfizer employee. The statements or opinions expressed on this site are my own and do not necessarily represent those of Pfizer."
  • Our channels have been developed in accordance with Canadian law and are targeted to Canadian Visitors, which may not provide the same level of protection, e.g., for your personal information, reputation or content you post, as the country in which you reside. Also, any information provided is intended only for residents of Canada.
  • Don't Play Doctor. Refrain from sharing your or someone else's medical information. Please do not attempt to provide medical advice on this page. Medical questions should be addressed to your physician or other licensed health care provider. Information on this page is not to be used as a substitute for medical advice, diagnosis or treatment of any health condition or problem.

Unfortunately, sometimes we have to remove a comment from one of our channels. Here's why.

We've set up our channels to share news with you. We want to get your thoughts on our updates, but sometimes we might need to remove your comment, when the channel allows for it. Below are reasons why:

  • Your comment references a Product or a Website (ours or someone else's). While we do not endorse any users' comments other than our own, we still have to be mindful of the important regulations that govern our industry. In most cases, product mentions can only disclose name, price and quantity. Website links cannot be provided since we cannot guarantee that they contain fair balanced information.
  • Your comment references a Possible Side Effect. Your comment includes reference to any products or to a possible side effect. You may contact us to report an adverse event related to a Pfizer product by calling 1 866 723-7111. If you are a non-Canadian visitor, ask your health care provider for more information or contact your local health authority.
  • Your comment contains Vulgarity. If you use bad language, your comment may be pulled (and it might get screened by the channel's profanity filter before being posted in the first place). In addition to vulgar language, we'll be screening for personal attacks of any kind or offensive terms that target specific ethnic, racial, religious, age or gender orientation groups. We ask that everyone treat each other with respect.
  • Your comment contains Medical Advice. It is great to want to provide help to your fellow visitors, but given the serious implications unsolicited and unverified medical advice might have, we can't allow it on our channel. As always, we recommend consulting with your physician on any medical condition.
  • Your comment is Off-Topic. This can be a tricky one: We're not looking to censor you, but sometimes comments are spam, are clearly off-topic, make unsupported accusations or promote services or products. If you feel we've been unfair in removing your comment, please contact us and we can discuss it.
  • Just in Case. There is a chance we'll encounter a situation not outlined above that will require us to remove your comment, when the channel allows for it. We'll try to update this list if we do find a new reason, but please know that Pfizer does reserve the right to delete any comment at its sole discretion. Of course, if this does happen and you feel it is unfair, please contact us.